Introduction
These Terms of Service govern your use of the Leakendia website and the professional services offered under the Leakendia brand by Precious.
By using this website, submitting an enquiry, requesting a Leak Investigation, or engaging our services, you agree to these terms where applicable.
Where a separate written agreement applies to a project, that agreement will govern the relevant project terms in the event of a conflict.
Services
Leakendia provides services focused on identifying and addressing potential problems affecting websites, conversion funnels, messaging, customer journeys, and related digital experiences.
Services may include website reviews, conversion analysis, technical SEO, funnel analysis, messaging reviews, customer journey analysis, strategic recommendations, and other services agreed with a client.
The exact scope, deliverables, timeline, and price of a project may be agreed separately before work begins.
Leak Investigations
A Leak Investigation is an analysis intended to identify potential areas of friction, missed opportunities, or conversion problems within a business's digital customer journey.
Investigation findings and recommendations are based on the information, access, data, materials, and circumstances available during the investigation.
A Leak Investigation does not guarantee a specific increase in revenue, conversions, sales, traffic, search rankings, or other business results.
Recommendations may require additional implementation, testing, or ongoing optimization before their effects can be evaluated.
Client Information
Clients are responsible for providing accurate and reasonably complete information required to perform agreed services.
Where a project depends on access to websites, analytics platforms, advertising accounts, customer data, or other systems, the client is responsible for providing appropriate access and ensuring that such access is authorized.
Clients should not provide passwords, payment-card information, or other unnecessary sensitive credentials through ordinary contact forms.
Clients must have the necessary rights or permissions to share any materials, information, or access provided for a project.
Payments
Fees, payment schedules, and payment methods will be communicated before paid services begin.
Unless otherwise agreed in writing, work may begin only after the required payment or deposit has been received.
Additional work outside an agreed scope may require a separate fee or revised agreement.
Clients are responsible for paying agreed fees according to the payment terms established for their projects.
Cancellations & Refunds
Cancellation and refund terms may depend on the service purchased, the stage of the project, and the amount of work already completed.
Where a refund is available, the applicable terms will be communicated as part of the relevant service agreement or purchase.
Work that has already been completed may not be refundable where applicable law permits.
Nothing in these terms removes any refund or cancellation rights that cannot legally be excluded.
Intellectual Property
Unless otherwise agreed, clients retain ownership of materials and information they provide for a project.
Original reports, recommendations, strategic documents, and other deliverables created specifically for a client may be subject to the terms agreed for that project.
Pre-existing frameworks, methods, processes, templates, tools, know-how, and general expertise remain the property of their respective owners unless explicitly assigned otherwise.
Website content, branding, and original materials published by Leakendia may not be reproduced or commercially redistributed without appropriate permission, except where permitted by law.
Third-Party Services
Some projects may involve third-party platforms, software, hosting providers, analytics tools, advertising platforms, payment providers, or other external services.
Leakendia does not control the availability, security, pricing, policies, or performance of independent third-party services.
Clients remain responsible for complying with the terms and policies applicable to services they use.
Disclaimer
Leakendia aims to provide careful, evidence-informed analysis and practical recommendations based on the information available for each engagement.
However, business performance depends on many factors outside Leakendia's control, including market conditions, competition, customer behavior, implementation decisions, and changes to third-party platforms.
No particular revenue, conversion, traffic, search ranking, or other commercial outcome is guaranteed unless expressly agreed in writing.
Limitation of Liability
To the extent permitted by applicable law, Leakendia is not responsible for indirect or consequential losses arising from the use of this website or professional services, except where liability cannot legally be excluded.
Clients remain responsible for evaluating recommendations and deciding whether to implement changes to their websites, systems, marketing activities, or business operations.
Nothing in these terms excludes or limits liability where doing so would be unlawful.
Termination
Either party may end an ongoing engagement according to the cancellation or termination terms agreed for that project.
Outstanding fees for work already completed or expenses properly incurred before termination may remain payable.
Any obligations intended to continue after termination, including applicable payment, confidentiality, and intellectual property obligations, may remain effective according to the relevant agreement and law.
Changes to These Terms
These Terms of Service may be updated from time to time as the website, services, or business practices change.
The latest version will be published on this page together with an updated date.
Changes to an existing paid engagement will be handled according to the agreement applicable to that engagement and relevant law.
Contact
Questions about these Terms of Service can be directed to: